Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS, TNT, Royal Mail or DHL etc. with tracking and drop-off with signature.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We comply with distance selling guidelines and offer all customers a 7 day 'cooling off' period whereby you may inspect our goods and return them (undamaged) to us for a full refund (including initial delivery costs) if you are unsatisfied. if you intend to return goods in this manor, you MUST notify us of your intention by letter or e-mail within 7 working days of receiving your goods, otherwise the return may be rejected.
Unless goods are faulty, incorrect or do not match the description given with reasonable likeness, all returns postage shall be paid by you, the customer, and shall not be reimbursed by ourselves. Postage shall not be charged a second time for replacements where we, or the product, are at fault, but a second postage fee will be charged if a replacement is sent due to a change of mind.
In the unlikely event that we cannot supply a product and offer a different/similar product as a substitute, a full refund will be given and return postage costs will be reimbursed if you decide not to keep those substituted goods.
All refunds/reimbursements of any kind shall be made within 30 days of acknowledgement by ourselves.
Delivery is usually made by courier (smaller items are sent with Royal Mail) and delivery costs will be calculated after registering/logging in to your account within the shopping cart prior to order confirmation and purchase.
We usually dispatch items within 5 working days of the date of order unless stated otherwise in the item description, delivery will be made in 3-5 working days from the date of dispatch. That said, we aim to have your order to you within a week of ordering, usually sooner.
If items have not been received within 2 weeks of order, please contact us and we will investigate the cause of delay and provide more information including anticipated delivery dates. Please note, however, that the statutory 30 day deadline still applies, whereby no refund is guaranteed for delayed goods until 30 days after the date of purchase. If delivery is essential before the 30 day limit, please contact us first to make special arrangements.
The rights to return the goods to us will not apply in the following circumstances: -
a. In the event that the product has been used - unless the product is faulty
b. In the event that the product has been assembled - unless the product is faulty
c. To any products that we have made or customized specifically for you
d. The items were ordered especially for yourself from our supplier
e. If you have not informed off that you wish to return your product(s) within 7 days of delivery.
Return Address - VimHari, 113 Green Road, Headington, OX3 8LE, Oxford.
You can ask us to update or remove your personal information by emailing or by writing to us at our customer services address. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations. You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us, enclosing a cheque for £10 payable to VimHari.
We do not send random marketing emails to personal email addresses (Spam).
The sole purpose of the site is to enable people to make purchases of products from VimHari over the internet. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws.
VimHari does not offer a warranty for any of the products advertised on this site unless it is mentioned in the product descriptions. Details of manufacturer’s guarantees (if any) can also be found on the product descriptions page.
We source the best products available on the market from reputable suppliers and recommend their usage based on manufacturers guidelines and our own experience. We will not knowingly miss-sell you a product.
VimHari accepts NO LIABILITY for any accidents, injury or damaged caused by any of the products that can be purchased from our store how so ever caused.